Services & Support

• Service Contracts

  We don’t just build your system—we support it for years of reliable operation. Our service contracts include flexible visit options, major service coverage, technician training, and full consumables support, all backed by the same experts who built your system.

  • Monthly, Quarterly, or yearly options
  • 24/7 emergency response
  • Major services coverage
  • Training for in-house support personnel
  • Support for all aspects of every system we manufacture
• Maintenance Plans

  Prevent small issues from becoming costly downtime. Our maintenance plans are designed to safeguard every critical component of your system, ensuring a continuous flow of high-quality water.

  • Filter change-outs
  • RO Membrane replacement
  • Storage tank sanitization
  • Spray ball cleaning
  • Replacement of system consumables (UV lamps, mixed bed DI tanks)
• 24/7 Support

  When your research is on the line, waiting isn’t an option. PPT guarantees a dedicated service technician on-site within 24 hours—seven days a week. Our responsive service team quickly diagnoses issues and delivers solutions that keep your system running when it matters most.

Additional Water Services:

• System Sanitization

  Microbial growth can compromise the performance of your RO/DI system. PPT provides complete sanitization services—from pretreatment through the RO unit and distribution loop—restoring system integrity and protecting the purity of your water supply.
• Performance Audits

  A system that isn’t performing properly costs more than it produces. PPT’s experts analyze, test, and fine-tune your RO/DI system to optimize efficiency and reliability, reducing maintenance burdens and extending system life.
• Application Support

  High-purity water is complex, but choosing the right solution doesn’t have to be. PPT helps you navigate system decisions with expert guidance tailored to your budget, manpower, and process needs—ensuring long-term, cost-effective results.

• Design Consultation

  Full customization using 3D CAD and advanced engineering tools. Our team adapts standard products to meet the specific requirements of your lab.
• Installation

  Our team handles full setup and commissioning of your system, ensuring it’s integrated seamlessly into your lab. With every installation, we provide on-site training for your staff—an especially valuable option for labs installing their first solvent system.
• Training

  We make sure your team feels confident operating and maintaining your system. Training is included during installation and supported by specialist-led resources, including maintenance videos and documentation available online anytime.